Privacy Policy

Last updated: 2025

Gamercity Esports (“we”, “our”, “us”) operates the website https://gamercityesports.com and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit or make a purchase on our website.

By accessing or using our website, you agree to the terms described in this Privacy Policy.

1. Information We Collect

a) Information You Provide Voluntarily

We may collect personal information when you:

Contact us via forms
Place an order or request a custom product
Subscribe to newsletters
Engage with our support team

This may include:

Name
Email address
Phone number
Billing/shipping address
Order details
Customization information
Payment details (handled securely by Razorpay — we do NOT store card/UPI data)

b) Automatically Collected Information

When you visit our website, we automatically collect certain technical data such as:

IP address
Browser type
Device type
Cookies
Time zone
Pages visited
Referral website
Interaction patterns

This helps us improve website performance and detect security issues.

2. How We Use Your Information

We use your data to:

Process and deliver your custom product orders
Communicate order updates or respond to inquiries
Improve website performance and user experience
Personalize product recommendations
Maintain website security
Comply with legal or regulatory requirements
Prevent fraud or misuse

We do not sell your personal information.

3. Cookies & Tracking Technologies

Our website uses cookies for:

Maintaining user sessions
Analytics and performance
Enhancing the shopping experience
Understanding how visitors use our website

You can disable cookies in your browser settings, but some features may not function properly.

4. Payment Processing

We use Razorpay as our secure payment partner.
Razorpay may collect:

UPI details
Card details
Transaction information

Gamercity Esports never receives or stores your card/UPI numbers.
All transactions are encrypted and handled according to RBI guidelines.

5. Sharing Your Information

We may share limited information with:

Delivery partners
Payment providers
Service providers supporting website functionality

We do not share personal data with unauthorized third parties.

We may disclose information if required by law, court order, or to protect our legal rights.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information against:

Unauthorized access
Loss
Misuse
Alteration

However, no online transmission can be 100% secure.

7. Your Rights

Depending on your region, you may have the right to:

Access your personal data
Update or correct information
Request deletion (where applicable)
Withdraw consent
Request data portability

To exercise any rights, contact us at gamercityforyou@gmail.com.

8. Third-Party Links

Our website may contain links to external sites.
We are not responsible for their privacy practices or content.

We encourage you to review the policies of any third-party websites you visit.

9. Children’s Privacy

Our website is not intended for children under 13.
We do not knowingly collect information from minors.

10. Changes to This Privacy Policy

We may update this policy from time to time.
The updated version will be posted on this page with a revised “Last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or want to request data-related actions, contact us:

📧 Email: support@gamercityesports.com
📞 Phone: 7382447384